Rush Fee Policy
Rush Fee & Expedited Order Policy
Rush orders are subject to approval by Miki Leann Designs and are not guaranteed. If you are considering placing a rush order for an upcoming event, please carefully review and acknowledge the following terms:
1. Rush Fee Approval Criteria
Rush fees are determined based on:
- The amount of time being expedited
- The complexity of the requested style (particularly for custom commissions)
- The availability of the required wig base and color
Rush requests for complex or highly customized styles may be denied at the sole discretion of Miki Leann Designs. Approval is contingent upon the current production schedule and material availability.
2. Material & Base Availability
Rush orders are subject to the availability of the necessary base wig and materials. If the required base or color is unavailable, alternate options may be offered. These substitutions must be approved by the client in writing. If alternatives are not accepted, the rush order request will be declined, and the order will proceed under the standard production timeline.
3. Pre-Purchased Orders
If you have already placed an order and your rush request is denied, Miki Leann Designs reserves the right to:
- Keep the original timeline for your order
- Cancel the order
- Apply the payment as a store credit toward another style or item with the standard production timeline
It is the client’s responsibility to review current processing times listed on the website prior to placing an order. Choosing to order without confirming timeline suitability does not constitute grounds for cancellation or refund.
4. Shipping and Delivery
- All approved rush orders require expedited shipping. If expedited shipping is not selected during checkout, the client will be invoiced for the difference in cost. Failure to pay the shipping difference will result in the wig being shipped at the selected (slower) rate, and original estimated delivery timelines will no longer apply.
- Once a package has been shipped, Miki Leann Designs is not liable for delays, including customs processing or carrier issues. Clients are strongly advised to monitor tracking, especially for international shipments.
- All rush orders are manually scanned at the point of drop-off to ensure proof of shipment.
5. Unforeseen Delays & Health Disclaimer
While every effort is made to meet promised timelines, Miki Leann Designs is a sole proprietorship. Unforeseen health or personal emergencies may impact production time. In such cases:
- You will be notified of any changes to your processing timeline.
- Refunds for missed rush deadlines will be limited to the rush fee only.
- The wig will still be completed and shipped as quickly as possible.
Cancellations due to unforeseen delays are not permitted, as the well-being of the artist is prioritized.
6. Order Status Inquiries
Order status can be viewed at any time via the Live Virtual Queue:
Please refrain from excessive messaging regarding order updates. Repeated inquiries and prolonged conversations reduce available production time and may further delay your order.
If you do not agree to the above terms, I will gladly provide recommendations for alternative commissioners who may better suit your timeline or needs.
If you agree to these terms, please respond with:
“I agree to these terms,” and I will proceed with your quote.