Restyle Policy

Please note the following before moving forward:

-Have wig on a wig head straight secured with wig pins

-Shipped in a box large enough to safely store the wig and packed securely. I recommend 12”x12”x12” boxes that can be purchased at your local office supply store for $1-$2.

-Ship to address provided

-Please insure the package for the entire value and track it. If the package is lost and isn’t tracked or insured, there’s nothing I am able to do to help, and an insurance claim cannot be filed.

-Please email or DM me tracking once it is shipped, I will notify you once I receive your package(s)

 

I will begin your processing time of 6-8 once the wig has arrived.

PLEASE NOTE: If the wig arrives damaged from shipping or in worse condition than the photos provided, I reserve the right to charge for the additional time required to complete the wig. Failure to cover the cost of the remainder of your restyle fee will result in me undoing any styling I have already completed on the wig and shipping it back. I will not be issuing a refund, as the pay covers the work I have already completed as well as the materials necessary to complete the style.

IF THE WIG IS UNSALVAGEABLE: If your wig arrives and I deem it unsalvageable, I can offer you a credit toward a commission, and can either ship the wig back to you or throw the wig away for you. It is very rare that I come across a wig I can’t fix, but in the slim chance it occurs, I want to be able to provide the opportunity to still have a wearable wig. The remainder the of the cost can be made in payments if need be. I will attempt to keep the same deadline as before, but there may be delays due to the base shipment. I will begin the new wig once all payments are made.