Restyle Policy

RESTYLE POLICY

Clients requesting restyle services from Miki Leann Designs must adhere to the following shipping and preparation requirements to ensure safe handling and timely processing:

1. Shipping Requirements

To book a restyle, clients must:

• Secure the wig on a wig head (properly aligned) and pinned in place using wig pins.
  
  
• Ship the wig in a box large enough to accommodate the wig without damage or distortion. A box size of 12”x12”x12” is recommended. These can typically be purchased at local office supply stores for $1–$2.
  
  
• Shipping in a soft bag is permissible; however, if the wig is not shipped on a wig head or in a box, a fee will be applied to cover the cost of these materials.
  
  

Shipping Address:

Miki Leann Designs / Miki Gonzales

20102 SW Birch St, Apt 48

Newport Beach, CA 92660

USA

2. Insurance and Tracking

• All restyle shipments must be tracked and insured for their full replacement value. Miki Leann Designs is not liable for lost, stolen, or untracked packages, and no insurance claims can be filed without proper coverage.
  
  
• International clients who choose to underinsure their package do so at their own risk. Miki Leann Designs is not responsible for lost or damaged parcels due to insufficient insurance.
  
  
• Once the package has shipped, please email or DM the tracking number. Notification will be sent upon receipt of the item.
  
  

3. Processing Timeline

Your restyle’s processing time will begin upon receipt of your wig, not at the time of booking.

 

 

4. Condition Assessment & Additional Fees

If upon arrival, the wig is found to be in significantly worse condition than originally stated (including but not limited to severe matting, structural damage, or major repair needs), Miki Leann Designs reserves the right to assess and charge additional fees to cover the extended labor and materials required.

• If the client declines to pay the additional fee:
  
  
• The wig will be returned, and any partial styling work will be undone.
  
  
• No refund will be issued for time or materials already expended.
  

5. Unsalvageable Wig Policy

If a wig is determined to be unsalvageable, the following options will be presented:

• The client may receive a credit toward a new commission, which can be paid in installments if necessary.
  
  
• The original wig may either be:
  
  
• Returned to the client (shipping fees apply), or
  
  
• Disposed of by Miki Leann Designs, with the client’s written consent.
  
  

In these rare cases, I will make every reasonable effort to retain your original deadline. However, delays may occur due to base wig procurement, and the new wig production will not begin until all payments are received in full.

 

By booking a restyle, you agree to all terms outlined above, including the possibility of additional fees, the limitations of liability for shipping, and the conditions under which credits or commissions may be offered.